There are multiple errors that will prevent your bot from being published. If you have any errors in your bot the Set live button will be grayed out and you will see the **error menu **next to the chatbot name.

Clicking on the error will span your view to the affected node.

Example errors:

  • Empty response - The message node has an empty body
  • Missing flow ending message - Your flow is missing one of the flow-ending action nodes
  • Missing list name - You have an interactive message that contains a list that hasn’t been named.

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Best practices

  • Keep bot messages clear and to the point—users prefer quick, easy-to-read responses.
  • Always set up fallbacks to handle exceptions and keep the flow going.
  • Leverage ‘Notes’ to notify you whenever the bot struggles to continue an action.
  • Test different versions of your bot using version tracking to see what works best.
  • Regularly review and refine your bot’s performance based on user interactions.