Properties allow you to attach useful information to your customers’ contact profiles in Rasayel. You can think of them like columns in a spreadsheet; each property or cell holds a specific piece of information about your customer.

Some properties are added automatically - when a customer messages you for the first time, for instance: a contact’s WhatsApp display name and phone number.

You can add any properties you’d like to a user. It can be email address, customer’s real name, their LinkedIn profile, etc.

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Create a new property

To create a new property, follow these steps:

  1. Go to your Settings.
  2. Click on Properties.
  3. Click on Create Property.
  4. Type property name (For example, country), property’s description and type (Text, Date, Number, Checkbox).
  5. Click on Save Property.

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Add a property to a specific contact

A customer’s properties appear on the right sidebar (contact’s sidebar), under Contact icon. Follow the steps below to add a property for a contact.

  1. Go to your Inbox.
  2. Select any customer conversation.
  3. On the right side of the conversation, click on Contact details (customer icon).
  4. Click on Pencil Icon (customize sidebar).
  5. Click on Contact Properties > pencil icon
  6. Click on Add Property.

How to add a property: