Documentation Index
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Rasayel Chatbots help businesses automate WhatsApp conversations and engage with customers more efficiently. There are two types of chatbots: chatbots that respond when they receive a message (inbound) and chatbots that are sent to customers by businesses to initiate conversations using a template with a chatbot flow (outbound).
Types of chatbots
Inbound
These chatbots engage with users when they receive a message. They guide users through automated workflows, helping businesses handle customer inquiries more efficiently. They can either reply to all messages on a specific channel or respond based on pre-defined trigger conditions.
Outbound
These chatbots are sent to customers by businesses to start a conversation. They follow pre-configured rules, making them ideal for sending special offers, reminders, and follow-ups. They always begin with a template message containing interactive elements such as buttons.
