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Set up your workspace and connect your number to Rasayel

  1. Start by visiting https://app.rasayel.io/signup, enter you name, email address and password. You must use the email address belonging to your organization.

  2. Once you’ve signed up, you will receive a confirmation email.

  3. Confirm your account, and login to Rasayel.

  4. Fill in the form with your information and click on Get started.

  5. Give your new workspace a name.

  6. Click on Connect my WhatsApp Number and follow the on-screen instructions.

  7. You will be redirected to Facebook. Log in with your personal Facebook Account.

  8. Click on Get started.

  9. Choose your Meta Business Account. If you don’t have a Meta account, you can create a new one right away—just choose Create a Meta Business Account from the drop down menu, fill in your Business Information, and click on Next.

  10. Select Start with a new WhatsApp phone number. If you currently use WhatsApp Business app, and wish to share the number between Rasayel and WhatsApp app (co-existence), you can select connect your existing WhatsApp Business app. You may read more about it on our blog.

  11. Create a new WhatsApp Business Account.

    • Choose Create a new WhatsApp Business Account from the drop down menu and fill in your business details.
      • Note: these details will be visible to your customers on WhatsApp.

  12. Select Add a new number to register your number with Rasayel. You may also select Get a free WhatsApp number if you wish to proceed with Meta’s free-tier phone number. However, please note that there are some limitations to Meta’s free-tier phone numbers. Ex: This number cannot be migrated. Official business account is not supported on free numbers as well and some of the features may not be supported.

  13. Enter the 6-digit code you receive and click on Next.

    • Important: Don’t forget to add a payment method to your new WhatsApp Business Account. Please note that you need to set the card as default payment method. It’s done from Meta Billing Hub -> Payment methods, click on 3 dots next to a card and then make this card a default.

After completing the Signup, you can immediately:

  • Respond to unlimited customer-initiated conversations (24-hour messaging windows).
  • Send business-initiated conversations to 250 unique customers in a rolling 24-hour period.
  • Register up to two (2) phone numbers (this limit can be scaled up once you verify your number)

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How to add more numbers to Rasayel

  1. Go to Settings > Channels > Add New Channels > Select WhatsApp.
  2. Follow the steps above, starting from Step 7.