WhatsApp flows is an advanced feature designed specifically for WhatsApp Business Platform users. It allows businesses to design interactive and automated conversation pathways within WhatsApp. These pathways can facilitate everything—from allowing people to book a table in their favorite restaurant to guiding users through complex processes, all without ever leaving the app.

How to create a WhatsApp flow from Rasayel

  1. Go to Settings > Flows > Create a Flow
  2. Give your flow a name, Select category (e.g., Survey), and a WhatsApp number, and click on Create
  3. Build your flow. It can contain long and short answer fields, drop-downs, date pickers, multiple and single choice answers.

You can create more complex multi-step flows directly in WhatsApp Business Manager. We share more about flows on our blog.