The Rasayel inbox helps your team manage customer conversations efficiently. It provides a workspace where your team can send and receive WhatsApp messages, organize and filter conversations, collaborate, change conversation ownership, open or close conversations, and much more.
The composer is where you draft your messages or internal notes before sending them. It offers a variety of actions to customize and enhance communication.Here is what you can do within the composer:
Send a text message
Attach and send an image, video, or document
Record and send a voice message
Select and send an emoji or GIF
Select, customize, and send a WhatsApp message template
Send a proactive bot flow
Select and send a WhatsApp Flow
Select and send a saved reply
Enroll a customer in a Sequence
Send an internal note and mention a team member
Use the AI button to improve your message before sending
The conversation list is the second wide left sidebar in the inbox view. It allows your team to browse and select conversations they have access to based on their permissions.
An Inbox is a unit of organisation that groups conversations in one place. Rasayel comes with a set of default inboxes. Each inbox will show you a different grouping of conversations. You can select any inbox that you see available to you in the Inbox sidebar.The default inboxes include:
All Conversations → View all open conversations
Assigned to Me → Conversations assigned to you
Activities → Reminders and mentions
New Conversations → Conversations that have not received a response from your team
Unassigned → Conversations that are not assigned to a team or team member
Idle → Conversations with no activity for a specific amount of time (configurable in Settings > Workspace)
Chatbot → Conversations controlled by a chatbot
Sequences → Conversations with active Sequences
Campaigns → Conversations created by a campaign message that have not received a reply