Rasayel’s activity logging feature ensures that all WhatsApp interactions are recorded in the HubSpot contact’s timeline. Logs are created every 3 hours.

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What’s logged?

  • Text messages exchanged between your teammates and the contact.
  • Names of the teammate(s) and the contact involved.
  • Date and time of each message.
  • Conversation status updates, including when a conversation is opened, closed, or assigned to a team member.

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How logs are created

  • When a conversation starts, a log is generated 3 hours later, summarizing all activities within that period.
  • New logs are created every 3 hours, capturing the latest interactions.
  • If no messages or activities occur within a 3-hour window, no log is generated.

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Viewing activity logs in HubSpot

To see WhatsApp activity logs for a contact in HubSpot:

  1. Open the HubSpot Contact Page.
  2. Click Activities → Filter activity dropdown.
  3. Check the WhatsApp for Sales box.
  4. Click outside the dropdown to apply filters and view the list of logs.
  5. Click on a specific log to expand details, including timestamps and message content.

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Use cases for activity logging

Activity logs provide valuable insights into customer interactions. You can:

  • Track engagement trends - Monitor customer responsiveness and communication frequency.
  • Analyze message types - Identify trends in WhatsApp templates, text messages, and multimedia usage.
  • Segment reports - Break down activities by channel, template type, or assigned team member.
  • Measure agent performance - Evaluate team response times and overall engagement.