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On this page
What’s logged?
How logs are created
Viewing activity logs in HubSpot
Use cases for activity logging
HubSpot
Activity logging
Rasayel’s activity logging feature ensures that all WhatsApp interactions are recorded in the HubSpot contact’s timeline. Logs are created
every 3 hours
.
What’s logged?
Text messages exchanged between your teammates and the contact.
Names of the teammate(s) and the contact involved.
Date and time of each message.
Conversation status updates, including when a conversation is opened, closed, or assigned to a team member.
How logs are created
When a conversation starts, a log is generated
3 hours later
, summarizing all activities within that period.
New logs are created every 3 hours, capturing the latest interactions.
If no messages or activities occur within a 3-hour window, no log is generated.
Viewing activity logs in HubSpot
To see WhatsApp activity logs for a contact in HubSpot:
Open the
HubSpot Contact Page
.
Click
Activities
→
Filter activity
dropdown.
Check the
WhatsApp for Sales
box.
Click outside the dropdown to apply filters and view the list of logs.
Click on a specific log to expand details, including timestamps and message content.
Use cases for activity logging
Activity logs provide valuable insights into customer interactions. You can:
Track engagement trends -
Monitor customer responsiveness and communication frequency.
Analyze message types -
Identify trends in WhatsApp templates, text messages, and multimedia usage.
Segment reports -
Break down activities by channel, template type, or assigned team member.
Measure agent performance -
Evaluate team response times and overall engagement.
Contact matching
Automations
Assistant
Responses are generated using AI and may contain mistakes.