Follow through this guide to create your very first sequence

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Creating a sequence

  1. Navigate to Automations > Sequences.
  2. Click on New Sequence.
  3. Enter a sequence name and select a channel.
  4. Click Create Sequence.

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Editing a sequence

  1. Open a sequence from the list.
  2. Pause the sequence that will be edited.
  3. Add steps:
    • Add one or more templates.
    • Edit an existing template.
    • Add or delete a Delay.
  4. Click Publish to apply the changes.

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Enrolling contacts

Contacts can be enrolled in sequences either manually or via our APIs

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Manually

Enroll contacts on a sequence from the composer

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Via APIs

By making a request to Rasayel’s API. You can find the details of the API call by opening the preferred Sequence > Builder tab > Via the API.

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Contacts can exit sequences in three ways:

  1. Responding to a message in the sequence.
  2. Completing all steps in the sequence.
  3. An API call explicitly removing them from the sequence.

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Best practices

  • Use personalized templates to improve engagement.
  • Space out messages appropriately to avoid spam.
  • Regularly analyze performance and adjust sequences accordingly.
  • Use sequences to reactivate dormant leads with engaging and relevant follow-ups.