📒

Data Attributes

This feature helps you attach more useful information to your customers' contact profiles in Rasayel.

Some data attributes are added automatically - when a customer messages you for the first time, we create a new user with their WhatsApp display name and phone number.

You can add any attributes you’d like to a user. It can be email address, customer's real name, their LinkedIn profile, etc.

How to Create a New Data Attribute

Follow these steps:

  1. Go to your Settings.
  2. Click on Data Attributes.
  3. Click on Add Attribute.
  4. Type attribute name (For example, country), attribute description and attribute type (Text, Date, Decimal, Number, Checkbox).
  5. Click on Save.

How to Add an Attribute for a Specific Contact

A customer’s data attributes appear on the right sidebar, under Contact details. Follow the steps below to add an attribute for a contact.

  1. Go to your Inbox.
  2. Click on the customer conversation.
  3. On the right side of the conversation, click on Contact details.
  4. Click on + Add.
  5. From the dropdown menu, select the data attribute you’d like to add for the contact. Fill in the attribute field.
  6. Add a value in the field.