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Introduction to WhatsApp message templates

Templates are reusable messages that you can send to your customers, with a few variables that you can customize. These are useful for notifications, and can be sent directly from Rasayel inbox.

Once the 24-hour customer service window has expired, Message Templates are the only way you'll be able to reestablish contact with your customer. Click here for more information on the customer service window.

Here’s an example of what a template looks like:

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Your order for {{1}} for a total of {{2}} is confirmed. The expected delivery is {{3}}.

You can use this template to send the following message:

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Your order for five meals for a total of $30 is confirmed. The expected delivery is in 2 days.

Applying for a new WhatsApp message template

Depending on your WhatsApp provider, the application process may differ. Once submitted, applications are reviewed and approved/rejected by Facebook. Please read our guides to apply for a new message template:

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How to Apply for a new message template with 360dialog WhatsApp

How do I send a message using a WhatsApp template?

In your Rasayel inbox click on the icon to see the list of pre-approved message templates that you have on your WhatsApp Business API account, as shown below:

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In the above example, there are a few templates registered in my account. Selecting the template named confirmation allows me to fill in the required variables, as shown below:

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Replace the variables (if you have any):

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Press send and this message will reach your WhatsApp customer, even after the 24-hour service window has expired.