Introduction to Saved Replies
Saved Replies in Rasayel are pre-written responses that you can quickly insert into conversations. This feature is designed to save time and increase consistency in communication, especially when dealing with common queries or frequently given information.
How to Use Saved Replies
To use a saved reply, simply click on the saved reply icon in the inbox composer or type “/” to trigger the insert function. A searchable list of your pre-written responses will appear, allowing you to quickly find and insert the appropriate reply without typing it out each time.
Managing Saved Replies
Creating and organizing your saved replies is straightforward:
- Navigate to the 'Saved Replies' section in the Settings menu.
- Click to create a new reply, type out your message, and assign a clear name to it.
- Organize your replies into folders for different categories or use cases, making it easier to find the right response during a conversation.
Independent from Meta
Saved Replies is an internal Rasayel feature, which means it operates independently of Meta’s regulations. There’s no need to wait for approval before using them, allowing your team to utilize saved replies immediately.
Benefits of Using Saved Replies
Utilizing Saved Replies can significantly benefit your workflow. They allow for:
- Quick Response: Enhance customer experience with prompt replies.
- Consistency: Ensure every team member provides uniform information.
- Efficiency: Reduce the time spent on typing out responses.
- Productivity: Free up time for your team to focus on more complex tasks that require personalized attention.
Saved Replies are particularly useful for sales & support teams who need to provide fast, accurate product information, or support teams who handle common troubleshooting queries. By integrating Saved Replies into your communication strategy, you can streamline your customer interactions, reduce workload, and maintain a high standard of service.