With Rules you can automatically take actions on events in your workspace. You can assign conversations to a right teammate, snooze or tag a conversation as well as update conversation status.
Conversations can be routed based on:
- a phone number,
- email address,
- first message content
- your channel.
How to create rules
Go to Rasayel Settings → Inbox rules → Create a new rule
Here's an example of a simple assignment rule you can create:
And here’s how you can tag a conversation based on its content: