> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rasayel.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Activity logging

Rasayel’s activity logging feature ensures that all WhatsApp interactions are recorded in the HubSpot contact’s timeline. Logs are created **every 3 hours**.

### What’s logged?

* Text messages exchanged between your teammates and the contact.
* Names of the teammate(s) and the contact involved.
* Date and time of each message.
* Conversation status updates, including when a conversation is opened, closed, or assigned to a team member.

### How logs are created

* When a conversation starts, a log is generated **3 hours later**, summarizing all activities within that period.
* New logs are created every 3 hours, capturing the latest interactions.
* If no messages or activities occur within a 3-hour window, no log is generated.

### Viewing activity logs in HubSpot

To see WhatsApp activity logs for a contact in HubSpot:

1. Open the **HubSpot Contact Page**.
2. Click **Activities** → **Filter activity** dropdown.
3. Check the **WhatsApp for Sales** box.
4. Click outside the dropdown to apply filters and view the list of logs.
5. Click on a specific log to expand details, including timestamps and message content.

<img src="https://mintcdn.com/rasayel-0ad99d68/VH7-Tp72fNCDVjA1/images/ViewingactivitylogsinHubSpot.png?fit=max&auto=format&n=VH7-Tp72fNCDVjA1&q=85&s=b5e00f8820288730a0f2f49334b0342d" alt="Viewingactivitylogsin Hub Spot Pn" width="2180" height="1382" data-path="images/ViewingactivitylogsinHubSpot.png" />

### Use cases for activity logging

Activity logs provide valuable insights into customer interactions. You can:

* **Track engagement trends -** Monitor customer responsiveness and communication frequency.
* **Analyze message types -** Identify trends in WhatsApp templates, text messages, and multimedia usage.
* **Segment reports -** Break down activities by channel, template type, or assigned team member.
* **Measure agent performance -** Evaluate team response times and overall engagement.
