> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rasayel.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Assignments
You can use the assignment feature to ensure the right person and team handles a conversation. A conversation can be assigned to a team member, a team, or both at the same time. It can also be unassigned. The assignment of a conversation appears on the top right side of your inbox.
Depending on the team members role and permissions, they can manage the assignments.
You can manually or automatically assign a conversation to a certain team member or to a team.
### Manual assignment
To change the assignment of a conversation to a specific person or team, follow these steps:
1. Select the conversation you want to change the assignment for.
2. Click on the assignment button on the top right side.
3. A drop-down menu appears. Select a teammate or a team you want to assign the conversation to.
**Important:** Sending a reply to an unassigned conversation will assign it to the sender automatically.
### Automatic assignment rule
You can create rules to automatically assign conversations based on specific conditions. Here’s how to do it:
1. Go to **Settings**.
2. Click **Inbox Rules**.
3. Click **New Rule**.
4. Name your rule (e.g., "Assignment Rule").
5. Under **When**, select "A customer starts a new conversation".
6. Under **If**, click **+ Condition** and set criteria (e.g., phone number starting with 97).
7. Under **Then**, click **+ Action** and define the assignment (e.g., assign to a specific team).
8. Click **Save**.
It is also possible to use chatbots to assign conversations automatically to one or multiple agents as well as to teams. Learn more about chatbots here.
### HubSpot ownership conversation assignment
If your workspace is integrated with HubSpot, you can automatically assign new conversations to the correct owners in HubSpot. Additionally, you can configure ownership based on **Inbound** and **Outbound** messages to ensure efficient routing of customer inquiries. More about it here.