> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rasayel.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

Rasayel Chatbots help businesses automate WhatsApp conversations and engage with customers more efficiently. There are two types of chatbots: chatbots that respond when they receive a message (inbound) and chatbots that are sent to customers by businesses to initiate conversations using a template with a chatbot flow (outbound).

## Types of chatbots

### Inbound

These chatbots engage with users when they receive a message. They guide users through automated workflows, helping businesses handle customer inquiries more efficiently. They can either reply to all messages on a specific channel or respond based on pre-defined trigger conditions.

### Outbound

These chatbots are sent to customers by businesses to start a conversation. They follow pre-configured rules, making them ideal for sending special offers, reminders, and follow-ups. They always begin with a template message containing interactive elements such as buttons.