> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rasayel.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Chatbots in the inbox

Agents can manually take over conversations or send outbound chatbots to customers via the inbox.

### Take over a conversation

Agents can take over a conversation handled by the chatbot by heading to **Automations in the sidebar > Chatbots > Click on any conversation > Move to my inbox.** The chatbot will stop handling the conversation and It will be automatically assigned to the agent.

<img src="https://mintcdn.com/rasayel-0ad99d68/HlN8hH87mYmO0Ami/images/move-chatbots.png?fit=max&auto=format&n=HlN8hH87mYmO0Ami&q=85&s=d5fa28deedcc5ca6831caf47a277aa7c" alt="Move Chatbots Pn" width="2180" height="1238" data-path="images/move-chatbots.png" />

### Send outbound chatbot

Agents can send outbound chatbots to customers on opened conversations or locked ones. To do:

1. Make sure your outbound chatbot is set as active on the [chatbots page](https://app.rasayel.io/automations/bots/)
2. Head to the conversation you wish to send the outbound chatbot to, and click on **Templates** in the composer
3. Search for your chatbot’s name, click on it, and then fill the required template variables.

   <img src="https://mintcdn.com/rasayel-0ad99d68/4JPdDAmSPPbDMJdu/images/Chatbots-2.png?fit=max&auto=format&n=4JPdDAmSPPbDMJdu&q=85&s=4ed5cbd131acd58c9b010ae95e39647e" alt="Chatbots 2 Pn" width="2180" height="1032" data-path="images/Chatbots-2.png" />
4. Press **Send**!